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    Terms and Conditions

    1. DESCRIPTION OF GOODS & SERVICES
    Internexus Import & Distribution CC. t/a Exotic Ribbons is a company in the narrow fabrics textile industry which imports and manufactures plain or branded decorative ribbons and tapes as well as other decorative items.

    2. COMPANY INFORMATION
    This website is run by Internexus Import & Distribution CC registration number 2005/177275/23, based in South Africa and trading as Exotic Ribbons. Representing members are Warren Petersen and Mariet Petersen.

    Reception:
    Tel +27 21 946-3049/ 946-4928/ 948-1705
    Fax +27 21 946 1929/ (0)86 275 6951
    reception@exoticribbons.co.za
    Artwork:
    art@exoticribbons.co.za
    Sales:
    sales@exoticribbons.co.za
    Accounts:
    sales2@exoticribbons.co.za

    Physical address:
    Unit 1 & 2, No. 17 Kariga Street,
    Stikland Industria, Bellville,
    Cape Town, South Africa, 7530

    Postal address:
    No.2 Vivaldi Close,
    Sonstraal Heights, Durbanville,
    Cape Town, 7550

    Business hours:
    Mon.-Thu.: 08h30-17h00
    Fri.: 08h00-16h30

    3. PLACING ORDERS
    3.1 You need to be 18 years or older to be able to use this website. If you are younger than 18 years old, you will need permission from a guardian or parent to be able to use this website or give us your personal information. You will need to provide us with contact information of the guardian or parent to verify that you have consent to do so.
    3.2 By placing an order, the user agrees to the full Terms and Conditions and its supporting document web-pages.
    3.3 Before finalizing your order, you the user will be given an opportunity to review and if necessary, correct the contents of his order as well as any information or addresses provided. After submitting the order, we will receive a notification therof. You will then receive a confirmation email only when the order has been processed.
    3.4 We are under no obligation to supply products at expired prices nor supply products which are either out of stock or has been discontinued.
    3.5 Product shading or specifications may be periodically be updated to match current offerings. We are under no obligation to match previous versions of a product, or what was ordered in the past.
    3.6 We are under no obligation to notify customers of any updated product pages.
    3.7 Product desriptions and graphical representations are always stated and displayed as accurately possible, but the shades, design and description may differ slightly from the product delivered.
    3.8 Shades or names allocated to products are not universal and should never be assumed that all products sold in a shade or colour name should be consitent or the same over product rages. Shading over different widths of the same product range may vary slightly.
    3.9 A full refund will be given if a product is for some unforeseeable reason out of stock, no questions asked.

    4. DELIVERY TERMS
    Subject to availability and receipt of payment, retail orders/ requests will be processed within 1-3 business days (this does not apply to custom manufacturing) and delivery confirmed by way of booking confirmation email. Wholesale customers’ orders will likewise be processed within a day or two, but may take up to 5 working days, should we need to source stock on bulk orders. This will however be arranged with the customer following agreement the extended lead time be acceptable.
    Delivery is explained comprehensively in our Shipping Policy. The Shipping Policy is incorporated by reference forming part of these Terms and Conditions.

    5. RETURNS & REFUNDS
    Please refer to our Returns Policy for more information about returning products and related refunds. The Returns Policy is incorporated by reference forming part of these Terms and Conditions.

    6. CUSTOMER PRIVACY POLICY
    Exotic Ribbons shall take all reasonable steps to protect the personal information of users!
    Please refer to our Privacy Policy for more information about communications and how we treat your personal or company information. The Privacy Policy is incorporated by reference forming part of these Terms and Conditions.

    7. PAYMENT OPTIONS ACCEPTED
    Payment may be made via Visa, Master Card or American Express credit cards or by bank transfer (EFT/InstantEFT) into the INTERNEXUS IMPORT & DISTRIBUTION CC bank account, the details of which will be provided on request.
    Please refer to our Payment Terms on payment options and processing. The Payment Terms are incorporated by reference forming part of these Terms and Conditions.

    8. CREDIT CARD ACQUIRING AND SECURITY
    Credit card transactions will be acquired for EXOTIC RIBBONS by PayFast which is an approved payment gateway for Nedbank. This site is secured by a full site SSL certificate. No bank details are kept on this website, but with the payment gateway.

    9. CUSTOMER DETAILS SEPERATE FROM CARD DETAILS
    Customer details will be stored by Exotic Ribbons separately from card details which are kept with the payment gateway Payfast.

    10. MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

    11. COUNTRY OF DOMICILE AND NOTICES
    11.1 This website is governed by the laws of South Africa and Exotic Ribbons chooses as its domicilium citandi et executandi for all purposes under this agreement as stated in section 2, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
    11.2 The PURCHASER chooses as his domicilium citandi et executandi (the address for delivery of notices and court documents) and as the address at which notices may be delivered to him, the addresses supplied on registration.
    11.3 Any notice to a party:
    11.3.1 sent by prepaid registered post (by airmail if appropriate) in a correctly addressed envelope to the party’s postal address set out in the SCHEDULE shall be deemed to have been received on the 7th day after posting (unless the contrary is proved); or
    11.3.2 delivered by hand to a responsible person during ordinary business hours at its domicilium citandi et executandi, shall be deemed to have been received on the date of delivery; or
    11.3.3 sent by telefax or email to its chosen telefax number or email address shall be deemed to have been received on the date of dispatch (unless the contrary is proved).
    11.3 Notwithstanding anything to the contrary contained herein, a written notice or communication actually received by the party (including any notice facsimiled or emailed to the PURCHASER) shall be an adequate written notice or communication to it, notwithstanding that it was not sent or delivered to its chosen domicilium citandi et executandi.

    12. INTERNATIONAL CUSTOMERS
    The offering on this website including instant credit card payments and local shipping rates are available to South African customers with SA shipping adresses only. International customers can pay via credit card should it be collected, or otherwise shipped inside South Africa as standard local orders. International shipping orders have the option of paying via EFT. Shipping rates and other applicable costs will be calculated manually after checkout, after which the customer will receive payment instructions via email confirmation. Kindly see the Payment Terms for more info on international orders.

    13. Changes to these Terms and Conditions
    Exotic Ribbons may, in its sole discretion, change this agreement or any part thereof at any time without notice. It is the user’s responsibility to regularly check for updates to the Terms and Conditions and make sure that you accept the changes. Amendments made before you placing your order, will constitute you accepting the updated Terms and Conditions.
    Should you not accept the Terms and Conditions, you must not place any further orders on the website.